Privacy Policy

1. Information We Collect

Account Information: Name, email address, mobile number, and password when you register an account.

Exam Details: Rank, score, category, domicile state, and counselling preferences — voluntarily provided to enable personalized predictions and recommendations.

Usage Data: Pages visited, predictions run, colleges bookmarked, features used, device type, browser information, and IP address — collected automatically to improve the platform experience.

Payment Information: Transaction details are processed securely by Razorpay. We do not store credit card numbers, debit card numbers, or bank account details on our servers.

Communication Data: Messages sent through the contact form, support emails, and AI chat interactions within the platform.

2. How We Use Your Information

• Providing personalized college predictions and counselling recommendations
• Sending counselling alerts, round notifications, and deadline reminders
• Processing subscription payments and managing your account
• Improving platform accuracy, features, and user experience
• Communicating important updates about counselling schedules and platform changes
• Responding to your inquiries and providing customer support
• Detecting and preventing fraud or unauthorized access

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: When you create an account and provide your information voluntarily
• Contractual necessity: To provide the services you have subscribed to
• Legitimate interest: To improve our platform and prevent misuse
• Legal obligation: When required to comply with applicable laws

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share data with:

• Payment processors: Razorpay for secure transaction processing
• Analytics providers: Aggregated, anonymized usage statistics to improve services
• Email service providers: To send transactional and notification emails on our behalf
• Legal authorities: When required by law, court order, or to protect our rights and safety

5. Data Security

We implement industry-standard security measures to protect your data:

• All data transmitted over encrypted connections (HTTPS/TLS)
• Passwords stored using strong one-way hashing algorithms
• Secure session management with token-based authentication
• Regular security reviews and access controls
• Database access restricted to authorized personnel only

While we take reasonable measures to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Cookies

We use cookies and similar technologies for authentication, session management, and preference storage. For detailed information about our cookie practices, please read our Cookie Policy.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate personal information at any time
• Deletion: Request complete account and data deletion
• Export: Export your data (predictions, bookmarks, choice lists) in a portable format
• Opt-out: Unsubscribe from non-essential communications at any time
• Withdraw consent: Withdraw previously given consent for data processing

To exercise any of these rights, contact us at privacy@collegeyogi.com or through your account settings.

8. Data Retention

Account data is retained for the lifetime of your account. Upon account deletion request:

• Personal data is permanently removed within 30 days
• Payment records are retained as required by tax and financial regulations
• Anonymized, aggregated data may be retained for improving our prediction algorithms

9. Children's Privacy

The Platform is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a child under 16 without parental consent, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or a prominent notice on the Platform. We encourage you to review this policy periodically.

11. Contact

For privacy-related inquiries, contact us at our contact page or email privacy@collegeyogi.com.